Hardware Asset Lifecycle Management Specialist

CVS Health is seeking a Hardware Asset Lifecycle Management Specialist to serve as the enterprise subject matter expert for Hardware Asset Management (HAM). The successful candidate will drive asset lifecycle governance, ServiceNow HAM Pro optimization, audit readiness, data quality, and continuous process improvement across the organization.

The Hardware Asset Lifecycle Management Specialist will be responsible for:

• Serving as the enterprise SME for Hardware Asset Management, ensuring data integrity, governance, and lifecycle compliance across hardware asset repositories, CMDB, and ServiceNow HAM platforms.
• Managing and optimizing the end-to-end hardware asset lifecycle, including inventory accuracy, asset reconciliation, audit readiness, process improvement, and policy adherence.
• Leading configuration, administration, and enhancement of ServiceNow HAM Pro capabilities, including integrations with CMDB, Discovery, and related enterprise systems.
• Partnering with Procurement, Finance, Governance, Security, and IT stakeholders to improve asset visibility, hardware tracking, inventory controls, vendor alignment, and lifecycle governance.
• Developing training, documentation, reporting, user stories, process maps, and analytics that drive adoption of HAM best practices, continuous improvement, and AI-enabled operational efficiencies.

The ideal candidate will have:

• 5+ years of experience supporting enterprise Hardware Asset Management programs, including lifecycle planning, inventory governance, controls, and operational oversight.
• 3+ years managing audit readiness activities, regulatory requirements, and complex reconciliation or inventory exception resolution.
• 2+ years establishing and maintaining data quality standards, normalization practices, and trusted asset records that support reporting, analytics, and decision-making.
• 2+ years working with ServiceNow ITAM capabilities, including HAM Pro, Discovery, and CMDB integrations.
• 2+ years supporting governance frameworks, control processes, and accuracy standards across CMDB platforms and enterprise hardware inventories.

In terms of preferred qualifications, the company is looking for candidates with:

• ServiceNow Certified Implementation Specialist (CIS-HAM), ITIL v4 Foundation, or equivalent Asset Management certifications (CHAMP, CSAM, CITAM).
• Experience with procurement and financial asset management processes, including SAP Ariba, Oracle, Coupa, depreciation, fixed assets, and asset reconciliation.
• Strong analytical and reporting skills using Excel, Power BI, Tableau, or similar platforms to drive asset lifecycle insights and decision-making.
• Experience leading ServiceNow HAM enhancements, governance initiatives, data normalization programs, and CMDB data quality improvements.
• Demonstrated success leveraging AI/ML capabilities to improve asset intelligence, compliance monitoring, operational efficiency, and data quality.
• Experience managing hardware vendors and lifecycle service providers (Dell, HP, Lenovo, Cisco, IBM, etc.) within large enterprise environments.
• Strong process mapping, technical documentation, requirements gathering, and project delivery experience, including PMP, Scrum Master, or related methodologies.

The salary range for this role is $83,430.00 - $222,480.00 per year. CVS Health offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.