Description
Join HP's Global Customer Support Organization as a Field Service Technician specializing in Large Format Printers. In this role, you'll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs.
Responsibilities:
- Install & Configure: Set up large-format printers, including hardware, software, and network components.
- Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
- Customer Training: Educate customers on proper usage, color management, and best practices.
- Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.
- Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.
- Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.
Requirements:
- Technical Expertise:
- Strong mechanical, electrical, and electronic troubleshooting skills
- Knowledge of inkjet printing technology and color management
- Solid computer/networking skills
- Experience:
- 6–8 years in field service, technical support, or printer repair (HP experience preferred)
- Soft Skills:
- Excellent communication and problem-solving abilities
- Ability to work independently and under pressure
- Other Requirements:
- Valid driver's license and reliable transportation
- Ability to lift, bend, and stoop throughout the day
Specialized Skills:
- Pneumatic systems knowledge
- Color calibration and management expertise
- Ability to integrate hardware/software solutions
Location:
- Candidate must reside in New Jersey.
- This is a field-based role with travel to customer sites.
Salary:
- The pay range for this position is $28.85 to $36.05 USD per hour.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off
- Additional flexible paid vacation and sick leave