Description
MongoDB Technical Services Engineers use their outstanding problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.
Technical Services Engineers in the Infrastructure team are skilled in automation, backup, performance, and security that underpins mission-critical deployments at scale. In addition, engineers within the team have specialisations in advanced technology areas such as Search, Vector Search, auto-embedding, event-driven and agentic workloads.
We're looking to speak to candidates who are based in Sydney for our hybrid working model. The standard work week post-ramping will be Sunday - Thursday every week, with three days in the office.
Cool things you'll do
As a Technical Services Engineer, you'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf.
What you need
You should have 5+ years of proven experience, with a mix of experience in most of the following areas:
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
- Understand core Kubernetes concepts, including containers, namespaces, custom resources, and multi-cluster deployments
- Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
- Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
- Experience building and maintaining complex mission-critical production database systems
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability
- Experience analyzing issues holistically, from the application tier through the database, down to the storage
- Basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
Bonus Points
- Experience managing large-scale databases (e.g., RDBMS, NoSQL)
- Experience with authentication systems such as LDAP, Kerberos, AD
- Experience using or managing MongoDB
- Experience using distributed version control systems, and in particular git
- Experience using any cloud services stack such as AWS, Azure, or GCP
- Experience with Kubernetes (including CLI), ability to inspect resource/container status using relevant utilities and commands
Success Measures
- In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
- In 6 months, you will be comfortable partnering with our customers. You will also complete the MongoDB Certified DBA Associate exam.
- In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently.