Description
MongoDB Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.
As a Technical Services Engineer, you will work alongside MongoDB's largest customers, solving their complex challenges, and be an expert resource on best practices in running MongoDB at scale.
Responsibilities:
- Work with customers to resolve complex challenges
- Provide expert advice on best practices in running MongoDB at scale
- Interface with product management and development teams on customers' behalf
- Contribute to internal projects, including software development of support tools
Requirements:
- 6+ years of experience
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, storage, networking, clusters, and troubleshooting
- Good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
- Broad awareness of customer workloads and use cases
- Experience analyzing issues holistically
Nice to Have:
- Comfortable with modern AI concepts and proficient in using AI-assisted tools
- Experience with one or more programming languages (Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl)
Success Measures:
- In 3 months, gain a deep understanding of MongoDB and its ecosystem
- In 6 months, be comfortable working frontline with customers
- In 12 months, work on gaining expertise to be part of a technical experts group
Benefits:
- Employee affinity groups
- Fertility assistance and generous parental leave policy
- Supportive and enriching culture