Description
We're seeking a Managing Partner to join our Global Services team, focusing on client satisfaction, communication, and relationship management for a portfolio of Workday customers.
The Managing Partner will participate in sales cycles, support implementation activities, and ensure successful deployment of Workday solutions. You'll develop and maintain executive relationships, drive customer self-sufficiency, and encourage effective reference motions.
Areas of Responsibility:
- Advocate for assigned customers across Workday
- Orchestrate resources to fulfill Workday's obligations under a Success Plan
- Promote a remarkable experience that smooths future renewals
- Collaborate with Sales Executives and Services Executives to position and sell Workday products
- Develop and sustain customer executive relationships
- Maintain accurate contact records of customer interactions in CRM software
- Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
- Serve on and actively participate in customer steering committee meetings
- Provide direction and support to a customer's implementation team
- Receive concerns from customer executives and coordinate workmates to resolve the situation
- Work with a customer to drive steady adoption of Workday's innovation
- Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization
- Engage the appropriate workmates to support account planning and feature adoption strategies
- Seek customer stories and champions who will speak with prospective customers
About You:
- 10+ years of experience in a business role
- Strong experience positioning and selling professional services
- Experience successfully working with software sales teams
- Comfortable in maintaining C-level relationships
- Ability to manage and prioritize multiple customer demands
- Ability to travel up to 35% (in a 6-month time period)
- Leadership abilities to motivate and manage a matrixed team
- Willingness to 'roll up one's sleeves' and assist wherever needed
- Excellent communication, management, negotiation, and organization skills