Description
This is a high-profile strategic role within Service Delivery, reporting to the Head of Service Delivery (Operational Excellence).
You will lead the coordination and communication of business-critical priorities, including the Service Delivery business plan.
You will shape and strengthen communication across the directorate, represent Service Delivery in organisation-wide initiatives and provide constructive challenge and advice to senior stakeholders.
We are looking for a proactive and influential leader who can operate at pace, navigate complexity, prioritise effectively and build strong relationships to deliver joined-up outcomes.
Main duties
- Lead the Service Delivery Communication & Coordination team, creating a clear and consistent approach to communications across Service Delivery.
- Coordinate priorities across 130+ senior leaders, supporting effective communication of performance, business plan activity and key messages to over 5,000 colleagues.
- Build strong relationships and strategic partnerships across Service Delivery and the wider organisation to improve collaboration, transparency and information sharing.
- Identify communication barriers, emerging risks and issues, providing evidence-based recommendations and enabling timely decisions.
- Drive continuous improvement, using feedback and insight to strengthen communication approaches, alignment and efficiency.
- Plan ahead and horizon scan to ensure communications remain timely, joined-up and aligned with organisational priorities.
- Lead through a coaching approach, empowering the team and supporting high performance and operational excellence.
Person specification
You will be assessed on the following essential criteria:
- Experience of supporting high level business objectives and activities to a wide-ranging operational audience considering differing levels of knowledge and broad demographics.
- Operational tactical communication across a complex organisation with an audience of varied experience and knowledge. Including the evaluation of the impact of that communication.
- Experience of working across a multi-site operational delivery environment and related senior and other stakeholder management.
- Ability to problem solve with more senior stakeholders to build transparency and instil confidence.
- Experience of providing robust challenge and advice to senior leaders.
- Diplomatic in all forms of communication and able to build relationships with key stakeholders and peers, with the ability to work collaboratively with staff at all levels.
- The ability to be proactive in seeing, scanning and scoping the capability needs of the team now and for future work.
- The ability to plan, organise and work well under pressure – managing conflicting and multiple demands effectively.
- The ability to delegate and clearly set goals and objectives for the team.
- People leadership skills and the confidence to lead a wider team beyond your immediate line management.
Benefits
Alongside your salary of £64,059, HM Land Registry contributes £18,557 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Things you need to know
- Due to the nature of the role regular travel to other HM Land Registry offices will be required, including some overnight stays.
- Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.
- Please note, due to the nature of the role and the significant leadership duties you will be required to work a minimum of 30 hours per week in this post.