Description
We are seeking a Senior Markets Service Officer to lead busy frontline operations, work directly with businesses and communities, and make decisions that have an immediate and visible impact on Hackney's streets.
The successful candidate will be responsible for:
- Leading frontline operations, coordinating activity on site, and making sound decisions when issues arise.
- Supporting and developing colleagues, setting clear standards, and helping officers and operational teams deliver a confident and consistent service.
- Building strong relationships with traders, helping existing businesses succeed, and supporting new entrepreneurs into trading.
- Growing occupancy and income, identifying opportunities to fill pitches, attract new traders, and strengthen the commercial performance of our markets.
- Managing licensing and compliance, carrying out inspections, resolving problems proportionately, and escalating enforcement where necessary.
- Improving income collection, helping prevent and reduce arrears while treating businesses fairly and consistently.
- Maintaining high standards in the public realm, identifying hazards, defects, obstructions, and other issues, and making sure they are addressed quickly.
- Using data and operational intelligence to identify problems, track performance, and improve how the service operates.
- Working with partners across the Council and with external agencies to resolve complex issues.
- Supporting events, campaigns, and service improvement projects that bring new audiences and businesses into Hackney's markets.
The ideal candidate will have:
- Experience of leading or coordinating frontline operations in a busy environment.
- The confidence to make decisions, solve problems, and deal calmly with challenging situations.
- Strong interpersonal skills and the ability to build credible relationships with businesses, colleagues, residents, and partners.
- Commercial awareness and an understanding of how occupancy, customer experience, and operational standards contribute to income and business success.
- The ability to balance excellent customer service with regulation, compliance, and consistent application of rules.
- Good written communication, record keeping, and organisational skills.
- Confidence using digital systems, including Microsoft Office, CRM or case-management systems, and mobile technology.
- The ability to organise competing priorities and maintain standards during busy trading periods.
This role offers a salary of GBP 44,331 - 45,696 per year and is a full-time, hybrid position.