Description
About the Role
As an Account Manager, Enterprise at Airwallex, you will be responsible for maintaining relationships with enterprise-level accounts, identifying upsell opportunities, and collaborating with teams to monitor account health.
Responsibilities
- Maintain relationships with enterprise-level accounts and identify upsell opportunities
- Manage day-to-day customer queries and issues to successful resolution, engaging internal or external stakeholders as needed
- Lead monthly/quarterly business reviews with clients, providing data analysis, optimization recommendations, and new product/feature promotions
- Educate customers on Airwallex products and manage expectations, ensuring customers understand the offering and its benefits
- Comply with regulations, policies, and standards, contributing to an effective risk culture
Qualifications
- Experience in managing customer relationships and improving customer experience
- 3+ years of experience in a B2B customer-facing environment in the financial industry or software solution industry
- Experience in the payment industry is a plus
- Clear and positive communication skills in English and Mandarin
- Ability to develop, maintain, and leverage internal and external networks
- Ability to handle difficult conversations and manage customer expectations
- Ability to think laterally about customer challenges and provide solutions
- Effective time management and willingness to learn in a fast-paced environment