Description
We are seeking a Manager, Account Management to own and drive the account strategy and commercial agenda for assigned customers, delivering against revenue, profitability, market share and strategic business objectives.
The successful candidate will have a deep understanding of customers' businesses, priorities and competitive dynamics, applying critical thinking, strong business judgment and data-driven insights to proactively identify opportunities, anticipate risks and recommend actions that create value for both the customer and Mastercard.
Key responsibilities include:
- Developing and executing account strategies to drive revenue growth and profitability
- Building trusted relationships with key customer decision-makers
- Leading commercial discussions and negotiations with customers and internal stakeholders
- Analyzing customer needs and connecting them with relevant products, services and capabilities
- Managing profitability modeling, forecasting, pipeline management and financial analytics
- Influencing without formal authority and creating alignment across stakeholders
The ideal candidate will have:
- Minimum 7 years of relevant professional experience in financial services, cards, payments, retail, or another related field
- Proven experience in account management, business development, commercial negotiations and customer relationship management
- Strong financial and business acumen, including P&L management, business case development, forecasting, profitability analysis and commercial decision-making
- Demonstrated critical thinking, analytical and problem-solving capabilities
- Excellent communication, presentation and negotiation skills
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach;
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.