Service Manager – OT Gateway

Vattenfall is seeking a Service Manager – OT Gateway to ensure reliable, secure, and efficient delivery of site-level OT network and server services supporting renewable-energy operations.

As a Service Manager – OT Gateway, you will combine hands-on OT infrastructure engineering and incident resolution with functional leadership of a dedicated service team of network and server engineers.

Your responsibilities will include:

• Managing reliable, secure, and efficient day-to-day delivery of site-level OT network and server services
• Personally configuring, testing, commissioning, maintaining, and improving assigned network equipment, servers, and related infrastructure services
• Monitoring performance against agreed service-level agreements (SLAs), key performance indicators (KPIs), and operational targets
• Diagnosing and resolving incidents affecting assigned networks, servers, and infrastructure services
• Managing and prioritising the service team's backlog, dependencies, and delivery plans
• Identifying the skills and capacity required to deliver agreed services and roadmap commitments
• Executing the agreed service roadmap through hands-on engineering and coordination of network and server upgrades, migrations, patching, configuration changes, and lifecycle replacements
• Coordinating contributions from suppliers, specialists, and internal support functions
• Providing OT network, server, and infrastructure operations and maintenance requirements to projects
• Producing and maintaining network diagrams, server and infrastructure configuration records, operational runbooks, and troubleshooting guidance
• Using service-performance data and operational experience to identify, prioritise, and implement improvements
• Ensuring that applicable cybersecurity, regulatory, and operational requirements are incorporated into service delivery and lifecycle planning

You hold a relevant bachelor's degree in computer engineering, computer science, information technology, network engineering, industrial IT, electrical engineering, or a related discipline.

You have several years of hands-on experience engineering, operating, and supporting OT infrastructure or comparable business-critical network or server environments.

You bring strong expertise in network or server engineering, practical working knowledge of the other discipline, and the ability to troubleshoot across their interfaces.

You have excellent written and spoken English skills and can communicate effectively with both technical and non-technical stakeholders.