Description
Salesforce is seeking an Enterprise Account Executive specializing in Agentforce Service to lead the transformation of customer service departments in German enterprises. The successful candidate will act as a strategic overlay to Core Account Executives, selling the market-leading AI and software platform designed for internal and external service domains.
Your Role: The Service Platform Expert
You will be the Subject Matter Expert for the Agentforce Service software suite, owning the strategy for transforming service departments through the technology. Key responsibilities include:
- Driving the strategy to identify opportunities within accounts where the platform can revolutionize customer operations
- Engaging with Heads of Customer Service, IT, and HR, as well as C-Level executives to understand their operational KPIs and how the software improves them
- Selling Agentforce & AI by articulating how the platform resolves routine cases autonomously and empowers human agents to focus on high-value work
- Orchestrating the win by leading the sales cycle, coordinating Solution Engineers, Customer Success, and Partners to prove the platform's value and close the business
Who You Are:
The ideal candidate will fit into one of the following profiles:
- The SaaS Seller: successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions
- The Transformation Consultant: guided Service Transformation projects or implemented Service platforms and is ready to pivot into a highly commercial sales role
- The Industry Practitioner: managed a Customer Service function or led a strategic technology transformation project on the client side
What You Bring:
- Fluent, business-level German and English
- Strong grasp of technology, systems, and AI models driving modern service operations
- Consultative mindset to explain complex AI concepts to executives in simple terms
- Collaboration skills to build trust with internal Core AEs and drive a joint strategy
Benefits:
When you join Salesforce, you'll have access to various benefits and resources to support your well-being and career growth.