Project Manager

At Epiq, you'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together. As a Project Manager, you'll be primarily responsible for ensuring the client receives proper service through proactive attention to planning, analysis, execution, and proper close-out on a project.

Key Responsibilities:

• Serve as primary point of contact for clients and manage assigned client relationships through effective project management coordination and execution
• Drive overall client satisfaction through effective coordination and communication of client deliverables
• Consult with clients on the proper methodology to achieve their goals using Epiq's suite of e-Discovery services
• Manage Epiq's internal processes to achieve client goals by communicating with intradepartmental process managers to guide the overall project
• Obtain, examine, and prepare client data for Intake
• Handle review platform (Relativity) specific items including user requests, database management, creation of layouts/views/fields/choices/highlighting, creation and execution of STR's, creation and management of batch sets, reporting
• Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
• Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
• Ensure continuity of client service between shifts by providing clear handoffs and client updates
• Represent Epiq in relationships with clients and third parties involved in providing services to those clients
• Delegate to team members through continuous training of project related tasks
• Troubleshoot issues and recommend solutions, effectively implement, and document for internal and external stakeholders
• Create playbooks for all clients to standardize service delivery and drive repeat business

Requirements:

• Minimum of 4-6 years' experience in e-discovery industry with applicable Project Management skillset
• Understanding of e-Discovery data processing standards and concepts
• Industry qualifications such as Relativity Certified Administrator, Analytics or Processing certifications is strongly preferred
• Hands-on experience with working on Relativity
• Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage
• Experience with dtSearch logic
• Experience with the specifications of multiple processing and hosting platforms
• Excellent written and verbal communication skills
• Strong problem-solving ability and adaptability
• Highly organized and able to manage multiple processes
• Availability to work extended hours as needed when client project demands increase
• Ability to effectively communicate complex technical solutions to non-technical audiences
• Strong customer service discipline with interpersonal and communication skills
• Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
• Proven ability to provide good customer service and work well in a team-based environment
• Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements
• Capacity to learn quickly and adapt to changing industry trends
• Flexibility to work both night shift timings and occasionally on weekends is required