Description
We are seeking an experienced professional to join our team as an Assistant Universal Banking Service Manager at the Shanghai West Nanjing Road Sub-branch. In this role, you will act as a subject matter expert to deliver outstanding service, promote customer experience, and manage customer complaints.
Responsibilities:
- Deliver excellent customer service to fulfill potential customer needs
- Provide appropriate service to customers
- Manage customer complaints and provide efficient service based on customer needs
- Promote digital/CCSS solution to enhance service efficiency
- Acquire New to Bank customers
- Protect the Bank through vigilance against fraud, Knowing your customer, adhering to regulations/policies, and minimizing operational risk
- Provide coaching to new staff
Qualifications:
- Bachelor's degree or equivalent experience
- At least 5 years of experience in HSBC WPB roles
- Strong communication, client focus, and influencing skills
- Sound knowledge of HSBC products and services, especially digital channel knowledge
- High potential to be in a sales role within six months
- Result-driven and able to work under pressure
- Local regulatory and license requirements
- Clear understanding of how to work with Compliance, Credit & Risk, and Internal Control to ensure a balanced risk operating environment
- Ability to communicate well in English and local languages