Description
We are seeking an Area Collections Manager to oversee collection performance for assigned geographies and buckets. The successful candidate will lead, coach, and develop a team of 2-5 direct reports and manage 3-6 collection agencies.
Responsibilities:
- Own collection performance for assigned geography and bucket(s)
- Lead, coach, and develop a team of 2-5 direct reports
- Manage 3-6 collection agencies across assigned geography
- Own resolution and recovery targets for assigned portfolio
- Ensure adherence to RBI guidelines, company policies, and code of conduct for collections
- Collaborate with operations, risk, legal, analytics, and agency management teams
Requirements:
- Strong understanding of relevant region/state profile of customers
- Knowledge of local agencies and demonstrated ability to drive and manage collection agencies
- Proficient in local language
- Knowledge of code of conduct for collections
- Strong understanding of collections business
- Familiar with key collections metrics