Description
As an Account Manager at PayPal, you will own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants, proactively identifying opportunities to deepen relationships, expand product adoption, and solve merchant needs to protect and grow transaction margin.
Key responsibilities:
- Act as the single point of contact for your merchants, owning commercial outcomes end to end
- Use AI-powered tools to surface growth, cross-sell, and risk signals across your portfolio
- Keep your pipeline, forecast, and portfolio health reporting sharp, and share what works with less experienced colleagues
- Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough
Requirements:
- 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience
- A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them
- Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell, or wallet-share growth
- Comfortable using AI or commercial data to rank opportunities, focus your time, and step in early on churn or decline risk
Benefits:
- Comprehensive, choice-based programs to support all aspects of personal wellbeing
- Generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health
- Flexible, balanced work culture with a holistic approach to benefits