Description
As a Café Coach at Capital One, you will empower others and lead high-performing teams in a dynamic, inclusive environment. You will act as a trusted mentor and strategist for a team of Café Ambassadors, focusing on building a community and bringing Capital One's mission to life.
The role involves cultivating an inclusive culture centred on every customer, every time. You will coach your team to measure success by the depth and quality of human connection, ensuring every interaction is impactful. Your leadership style will be defined by your ability to include, empower, and inspire your team.
Responsibilities:
- Cultivate 'Every Customer, Every Time'
- Lead through Behavioural Coaching
- Bring the Capital One Brand to Life
- Lead with an Owner's Mindset & Drive Continuous Improvement
- Anchor a Well-Managed Operation
- Empower De-escalation & Resourceful Problem-Solving
- Embrace Digital Innovation & Simplify the Complex
- Drive Purposeful Community Impact
Benefits:
- Comprehensive benefits package
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
- Free uniform
- Custom beverage while working