Description
We are seeking a Customer Care representative to work with our client, a world leading technology company, in the EMEA region. You will be responsible for building and maintaining sales order relationships with customers in your assigned region.
Responsibilities:
- Build and maintain excellent relationships with customers
- Ensure customer information is accurate in the CRM
- Set accurate defaults for dedicated customer accounts in the CRM
- Develop your knowledge of products
- Handle customer queries via phone and email
- Resolve pre-booking holds
- Log all communication with customers on the CRM
- Proactively contact customers to inform them of changes relating to their orders
Requirements:
- Fluent in English and one EMEA language (French, German, Spanish, or Italian)
- Previous customer service experience essential
- Experience in a technological environment advantageous
- Proficient in MS Office applications (Word, Excel, PowerPoint, etc.)
- Previous experience with Oracle system desirable
Benefits:
- Salary circa £20,000