Description
We are seeking a German speaking Customer Service Administrator to join a world-leading export company. You will be part of their international export customer service team, ensuring customer satisfaction by receiving and processing all incoming queries promptly and efficiently. You will also provide sales support to the Field Sales Managers.
Responsibilities:
- Take incoming calls from customers via telephone and handle email enquiries
- Ensure orders and sample requests are processed immediately
- Advise customers of any delays or problems and keep them informed
- Inform the Accounts Department and Sales Managers of any discrepancies on credit limits
- Report all quality failures by warehouse or external carriers promptly via the correct procedures
- Produce export documentation where necessary
- Dispatch all sampling materials following new launches as instructed by the Sales Managers
- Provide sales information to the Sales Managers as requested
Requirements:
- Fluency in both German and English
- Previous experience in a customer service role or similar administration role
- Strong communication skills
- Ability to multi-task
- Experience of working in a logistics/export environment is an advantage
Salary: Up to £26,000 per annum + 25 days holiday + other great benefits Working Hours: Monday to Friday 9.00 - 17.00 though there is the possibility of flexibility on hours