Description
We are seeking a German speaking Customer Services Fashion & Lifestyle Advisor to work as part of an international customer support team for a successful eCommerce fashion company.
The role involves supporting customers by email, live chat, or through social media, with the aim of resolving queries on the first contact.
Key responsibilities include:
- Ensuring customers' queries are answered promptly and effectively
- Responding to queries within agreed response times
- Providing an excellent customer care experience
- Achieving KPIs while maintaining high-quality standards
- Handling customers across various platforms, including social media, email, and live chat
- Collaborating with colleagues to identify trends in customer queries
Requirements include:
- Fluency in both German and English
- Previous experience in a customer care role
- Good PC and typing skills
- Excellent written and verbal communication skills
- Ability to work in a team
- Attention to detail
- Flexibility to work shifts
The company operates 24/7, 365 days a year, and requires a shift rota of 5 days per week, with one weekend in three worked at the office. Work hours are flexible, with options including 6am-2pm, 9am-5:30pm, or 1pm-9:30pm.
The salary range is £18,000 - £19,000, plus flexible benefits, a £500 bonus, and a night shift allowance of £4,800.