Description
As a Customer Issue Resolution Analyst (Japanese) with 3M GBS, you'll support global B2B customers and business partners across international markets.
You'll investigate, connect the dots, work with the right teams, and help drive the issue to resolution.
This is a role for curious problem-solvers who want to do more than answer questions.
What You'll Do
- Own and resolve customer issues across the Order-to-Cash journey.
- Investigate concerns, identify root causes, and drive the right next steps.
- Communicate with customers in Japanese and English.
- Work across global teams to solve issues and improve the customer experience.
- Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.
What You'll Gain
- Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
- Future-ready skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
- A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
- Career growth with 3M, a global science company making meaningful impact.
We're looking for:
- Fluency in Japanese and proficiency in English.
- At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
- Clear communication, effective problem-solving, and customer-centric approach.
- Detail-oriented, adaptable, curious, and willing to learn how global business works.
- ERP experience is an advantage but not required.