Description
At Soho Beach House Miami, you will work as a Bell Attendant, performing Bell Person responsibilities such as welcoming, assisting, and supporting all guests in an elevated but approachable manner.
As the first point of contact for all members and guests, you will greet guests upon arrival, handle luggage and bulky items, be knowledgeable about Soho House, various amenities/services, and act as a helpful and attentive liaison between staff, members, and guests.
Main Duties:
- Conduct Bell service responsibilities such as luggage service upon guest and member arrival and departure, luggage storage, message service delivery, parcel and mail hand-over, and other related tasks.
- Welcome members and guests by opening the entrance door as well as the car door in a professional manner, assist with luggage, unload car, and deliver to guest room following their check-in.
- Greet all guests, patrons, and members in a professional, appreciative, and approachable way; addressing the guest by name (when applicable/possible), hold the lift for guests, and provide property information.
- Attend daily team meetings to understand updates or changes to hours or operation, F&B outlets, amenities, and/or if there are private events that result in limited access to specific areas of the property.
- Act as a brand ambassador and discuss diverse products, services, and amenities, as well as various events and promotions.
- Arrange car service, transportation, or suggestions in the neighboring community.
- Ensure the counter and surrounding environment is kept tidy, neat, and clean to Soho House Standards and Health & Safety guidelines.
- Maintain a professional image while on duty with well-grooming hygiene and prescribed uniform.
- Perform other duties as assigned by supervisor/manager.
Benefits:
- Competitive compensation packages
- Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision, as well as Retirement fund with a 2% match
- Paid Time Off: Full-Time Employees have sick days + vacation days
- Career Development: Soho House can progress your career domestically or internationally, as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change
- Learning & Development: An extensive range of internally and externally run courses are available for all employees
- Cookhouse & House Tonic: Celebrating our passion for food and drink
- Team Events: From fitness sessions to cinema screenings and art classes
- Team Meal: Whilst on duty in our Houses & Restaurants, you will be provided with a substantial meal free of charge