Description
As a Senior Managing Consultant and Chargebacks Subject Matter Expert, you will be a trusted client business advisor, and lead Chargebacks and Payment Operations optimization client engagements across a range of financial service institutions.
You will lead engagement teams to best in class insights and project deliverables. Leading the work of the project Delivery team, you will provide Chargebacks and other Payment Operations subject matter or industry expertise, be a resource to others to identify creative and efficient solutions and guide the team to business-focused solutions and recommendations that drive client value.
Responsibilities within project management will include owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks. You will mentor and coach junior teammates inside and outside of direct engagement teams and engender effective contribution to Mastercard’s knowledge management and best practices within Chargebacks.
At Mastercard, you are expected to not only have a tremendous impact in transforming our clients, but also have a leading role in shaping the organization’s future.
Responsibilities
- Lead client engagements across a range of industries and problem statements, mainly by consulting on chargebacks and payment operations
- Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
- Own key relationships with senior client stakeholders and independently assess client agenda, internal culture, and change readiness
- Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members’ roles and skills
- Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
- Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
- Provide on-the-job training, coaching, and mentorship to junior consultants
Qualifications
- Undergraduate degree with 15+ years of work experience
- 6+ years of specific experience working in a consulting organization as a consultant (preferred)
- Seven or more years of direct industry experience; strong working knowledge of payments landscape
- Strong knowledge of Chargebacks and other Payment Operations policies and governance, processes and procedures, and technology solutions
- Experience in Chargebacks/Disputes, Customer Service management, Reconciliation and Settlement; interaction with fraud management and authorization strategies functions
- Experience coaching and managing teams across multiple consulting engagements, that involve structured problem solving and stakeholder management
- Experience managing key client relationships, including owning and developing mid and executive-level client contacts
- Knowledge of business KPIs, financials, and organizational leadership
- Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
- Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
- Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
- Advanced Word, Excel and PowerPoint skills required; data analytics expertise preferred
- Ability to communicate complex ideas effectively – both verbally and in writing – in English
- Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
- Ability to travel to client sites on a semi-regular basis