Description
At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.
We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity.
As a Customer Success Manager, you will own the relationship with Mid-Market customers and drive product adoption, retention, expansion, and advocacy across your portfolio. You will develop a deep understanding of your customers’ business objectives and challenges, and turn those insights into success plans that demonstrate value and support long-term growth.
Responsibilities:
- Own customer relationships and success
- Drive adoption and customer value
- Drive retention and renewals
- Drive expansion and revenue growth
- Lead strategic customer conversations
- Be the voice of the customer
- Collaborate cross-functionally
- Use data to improve continuously
Requirements:
- Fluent in French and English
- 3+ years in a customer-facing role within B2B SaaS
- Proven track record of building strong customer relationships and driving adoption, retention, and advocacy
- Strong business acumen and commercial mindset
- Intellectual curiosity and a challenger mindset
- Strong stakeholder management and storytelling skills
- Excellent communication and presentation skills
- Strong analytical and problem-solving skills
- Strong organization and prioritization skills
- Affinity for technology and ability to quickly learn new products
- Collaborative mindset and ability to work effectively across teams
Nice to Have:
- Proficiency in Salesforce, Microsoft Office, and Google Workspace
- Experience with Customer Success tools such as Planhat
- Experience with Digital Asset Management (DAM) or MarTech platforms
Benefits:
- Challenging and inspiring work environment
- Learning and Development budget
- Commuting budget
- Mental Health and Well-being Support
- Bynder Love "stipend"
- Unlimited vacation policy
- Volunteer Time Off
- Team and Company activities
- Complimentary Lunches and Snacks