Description
At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.
As an Associate Customer Success Manager, you will support customers throughout their journey by driving product adoption, engagement, retention, and growth through digital initiatives, automation, and targeted customer interactions.
Responsibilities:
- Drive customer adoption and engagement
- Promote DAM best practices
- Execute scaled customer engagement initiatives
- Support customer retention & lead renewal
- Identify growth opportunities
- Enable customer success through digital tools
- Support customer feedback and advocacy
- Collaborate cross-functionally
- Maintain accurate customer information
- Continuously improve how we work
Requirements:
- Fluent in English; French, German, or Dutch is a plus
- 1–3 years of experience in a customer-facing role
- Strong written and verbal English communication skills
- A customer-centric mindset
- A commercial mindset
- An affinity for technology
- Strong organizational, prioritization, and time-management skills
- The ability to follow structured processes
- A proactive approach to identifying opportunities to improve processes
- A collaborative mindset
- Proficiency in Salesforce, Microsoft Office, and Google Workspace
Nice to have:
- Experience with Digital Asset Management (DAM) platforms or other marketing technology (MarTech) software
- Experience supporting SMB customers or working with scaled, digital-first Customer Success programs
Benefits:
- Challenging and inspiring work environment
- Learning and Development budget
- Commuting budget
- Mental Health and Well-being Support
- Bynder Love "stipend"
- Unlimited vacation policy
- Volunteer Time Off
- Team and Company activities
- Complimentary Lunches and Snacks