Description
At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
As an Enterprise Customer Success Manager, you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms.
Responsibilities
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis.
- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach.
- Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
Requirements
- Experienced professionals with a background in Enterprise SaaS, legal or top-tier management consulting firms.
- Excellent communication and strategic planning skills.
- Results-driven candidates who are able to prioritize competing tasks and demanding customers.
- Team players described as committed, collaborative, and proactive.
Compensation
- Salary: $160K - $185K
Benefits
- A chance to be at the forefront of AI technology and innovation.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program.
- A collaborative work environment that promotes growth, learning, and development.