Description
Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insights across the global energy, chemicals, metals, and fuel supply value chains. Our offerings support institutional investors, analysts, and traders navigating spot, wholesale, and retail markets, as well as emerging segments tied to the global energy transition.
As a Senior Technical Project Manager - Customer Success, you will be the trusted technical leader responsible for driving the successful delivery, integration, and adoption of our AI-powered pricing solutions. You will own the end-to-end customer delivery lifecycle; from discovery to go-live and continuous optimization; ensuring every engagement delivers measurable business impact.
You Will:
- Lead multiple concurrent delivery projects from kickoff to production rollout, ensuring high-quality, on-time, and in-scope outcomes
- Translate business requirements into robust technical implementation plans and data integration workflows
- Drive delivery governance; risk management, progress tracking, and stakeholder communication to ensure customer confidence and alignment
- Act as the technical lead and trusted advisor for enterprise customers throughout their journey
- Guide customers through onboarding, configuration, and integration, ensuring seamless adoption and measurable ROI
- Collaborate closely with customer success managers to ensure post-launch value realization and continuous improvement
- Design and implement integrations using APIs, ETL pipelines, and automation scripts to connect PriceCast with customers’ IT and POS ecosystems
- Diagnose and resolve complex technical issues, ensuring system performance and data integrity
- Partner with Product Management and R&D to communicate customer insights, shape roadmap priorities, and influence future capabilities
- Contribute to the development of reusable tools, templates, and best practices that elevate delivery efficiency and consistency across projects
- Support the professional growth of delivery engineers through technical guidance, code reviews, and methodology improvements
- Champion a culture of excellence, accountability, and continuous learning within the Customer Success team
You Have:
- 5+ years of experience delivering complex SaaS, cloud, or enterprise software implementations, ideally in customer-facing roles
- Proven track record in leading delivery or integration projects, managing stakeholders, and ensuring customer success
- Strong hands-on skills in data integration and automation including APIs, data mapping, and scripting (Python, SQL)
- Experience in retail, pricing, fuel, convenience industries or at other large enterprises is highly advantageous
- Ability to communicate effectively with technical and business audiences
- Bachelor’s degree in Computer Science, Engineering, related technical discipline -OR- equivalent work experience
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle Programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
- Financial Health Programs
- Cybersecurity Protection