Sr. Consultant, Technology Consulting

IQVIA is seeking a Sr. Consultant, Technology Consulting to support the operational stability, delivery, and continuous improvement of enterprise data and analytics platforms.

The role combines release and delivery management, production support, technical troubleshooting, and platform administration to ensure the successful delivery of data products and services across a global operating model.

Responsibilities:

• Manage production releases, deployments, and delivery activities across multiple technology platforms.
• Provide Tier 1 & Tier 2 support for business-critical applications and data platforms.
• Monitor production environments, investigate incidents, and drive issue resolution within SLA commitments.
• Perform root cause analysis, incident management, and ticket lifecycle ownership.
• Utilize advanced SQL skills to troubleshoot and validate complex data issues.
• Support Linux-based environments through monitoring, log analysis, and troubleshooting.
• Partner with development, infrastructure, product, and business teams to ensure service continuity.
• Drive process improvements to enhance operational efficiency, reliability, and scalability.
• Act as a key point of contact for production support communications, service updates, and release activities.
• Support global delivery and follow-the-sun operational models.

Required Qualifications:

• Strong experience in Delivery & Release Management.
• Experience providing Tier 1 & Tier 2 application support in production environments.
• Advanced SQL skills for data analysis and troubleshooting.
• Hands-on experience with Linux administration, scripting, and troubleshooting.
• Knowledge of ITSM processes and ticket management systems.
• Strong incident management, problem-solving, and root cause analysis capabilities.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Experience working in global support models.
• Advanced English proficiency (C1/C2 or strong B2).

Preferred Experience:

• Snowflake
• Databricks
• Amazon Redshift
• Cloud data warehousing and analytics platforms
• ETL/ELT processes and large-scale data environments
• Change management and enterprise release management best practices

We're looking for someone who is:

• Customer-focused and accountable
• A strong problem solver with a continuous improvement mindset
• Collaborative and comfortable managing multiple priorities in a fast-paced environment
• Skilled at stakeholder communication and cross-functional partnership