Description
This leader owns operational excellence across Enterprise Systems & Employee Technology, ensuring standards, performance, and accountability across value streams and platforms.
Essential Responsibilities:
- Provide strategic oversight and management of program operations, driving innovation within the DCCE space.
- Oversee data center asset traceability, planning, and optimization.
- Partner with business unit teams to plan and implement initiatives addressing technical debt, resource optimization, and workload efficiency.
- Monitor and report on cloud-driven workload transformations.
- Evaluate and refine processes, leading initiatives for operational improvements.
- Manage production applications and services across PayPal CN data centers.
- Ensure site reliability, resolving cross-border operational issues.
- Create and implement robust processes to enhance production stability.
- Lead system monitoring initiatives, establishing standard monitoring policies.
Additional Responsibilities & Preferred Qualifications:
- Define and own operational standards for incident, problem, change, request, knowledge, and CMDB/asset management.
- Run the scorecard grading value streams and platforms on operational metrics.
- Maintain a central view of every AI agent run across ESET.
- Drive AIOps and agent-based workflows across applications and infrastructure.
- Partner with the Director, Autonomous Operations, to set and baseline yearly autonomy targets.
- Identify tools to augment developer and consultant productivity, tracking adoption and outcomes.
Requirements:
- Bachelor’s degree or equivalent experience
- 8+ years in enterprise IT operations, service management, and ITSM
- Experience with ServiceNow, operational governance, and AI Ops
- Hands-on with observability and incident tooling
- Working knowledge of audit and control frameworks
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