Description
An exciting opportunity has arisen at Duchy Hospital for an enthusiastic and highly motivated individual with excellent communication skills to join our Private Patient Team.
You will be responsible for handling enquiries, booking outpatient appointments and following up patients' journey through to surgery. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients.
The successful applicant will liaise with self-pay and medically insured patients, local hospital teams, Consultants and Medical Secretaries to grow private patient admissions.
In addition to this, you will support the Private Patient Team by attending promotional events in line with our local and corporate business development strategies.
Responsibilities
- Handle all enquiries and book appointments via telephone, email or social media
- Provide detailed information to patient enquiries whilst delivering excellent customer service
- Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted
- Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry
Requirements
- A strong desire to provide high levels of customer service
- An ability to manage own workload within a busy environment
- Enthusiastic and empathetic character promoting positive attitude at work
- Confident communication skills on all levels, via telephone, email and in person
- Demonstrate strong time management and organisation administration skills
Benefits
- Private Medical Cover, with the option to add your partner and dependants
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service) x3 your base salary
- Private Pension, with Ramsay matching up to 5% after a qualifying period
- Employee Assistance Programme
- 25 days annual leave + bank holidays, with the option to buy or sell additional days
- Flexible shift patterns, where possible
- Family friendly policies including enhanced parental leave
- Volunteer leave to support causes that matter to you
- Access to our benefits platform, offering a wide range of discounts
- Cycle2Work scheme
- Subsidised staff restaurant, where possible
- Free parking on site, where possible