Description
IQVIA is seeking a Patient Support Program Representative to work in a part-time role based in São Paulo, Brazil.
The successful candidate will be responsible for providing support to patients during their treatment journey, including telephone and digital communication, responding to queries, and recording interactions in a system.
Key responsibilities include:
- Providing telephone and digital support to patients, caregivers, and healthcare professionals
- Offering guidance according to program procedures
- Accurately recording information and interactions in a system
- Managing requests and ensuring they are directed to the correct teams
- Supporting the monitoring of patient journeys within the program
- Maintaining confidentiality and adhering to compliance and data protection regulations
- Collaborating with internal teams to ensure high-quality support
Requirements:
- Technical or higher education in a healthcare-related field (e.g., Nursing, Pharmacy, Biomedical Sciences)
- Interest in patient support programs and patient interaction
- Basic computer skills and familiarity with Microsoft Office
- Strong verbal and written communication skills
- Organized, empathetic, and detail-oriented
Preferred qualifications:
- Previous experience in patient support, call centers in healthcare, or patient support programs
- Experience working in hospitals, clinics, healthcare providers, or pharmaceutical industry
- Familiarity with CRM systems or customer service platforms
IQVIA is committed to creating a diverse and inclusive work environment and welcomes applications from candidates of all backgrounds.
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