Description
The Principal Coordinator - Time and Labor Specialist role involves performing various record-keeping and processing activities to ensure accurate time entries and payroll processing. The successful candidate will work closely with Capital One associates to answer pay-related questions and resolve issues, focusing on associate experience.
Responsibilities:
- Update and process associates' time entries
- Inspect automated system output for errors and make necessary corrections
- Reach out to associates to ensure timely entry and updates of their time
- Assist other Capital One teams in resolving errors and maintaining accurate payroll information
- Provide information and guidance to associates with pay-related questions
- Conduct regular and ad-hoc audits of time data to ensure compliance
- Assist in year-end W2 reporting and preparation
- Perform other duties as assigned
Basic Qualifications/Experience:
- High school diploma or equivalent
- Experience handling customer inquiries with a focus on associate experience
- 6 months of prior experience working with Google Suite (Gmail, Docs, Sheets, and Drive)
Preferred Qualifications/Experience:
- Associate degree
- Professional certification such as FPC or CPP
- 1-2 years of previous accounting/payroll/benefits experience
- Experience with Workday Time Tracking and case management systems
- Demonstrated customer service skills, attention to detail, and decision-making skills
- Excellent written and verbal communication
Salary Information: The minimum and maximum full-time annual salaries for this role are $56,800 - $64,800.
Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.