Description
HP's Digital Solutions team is looking for a US-based post-sales technical Customer Success Specialist to join the team to help customers implement HP's software solutions with a focus on DEX and endpoint security.
The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.
Key Qualities for Success:
- Agile and flexible, able to adapt and pivot effortlessly to new information and realities to get the job done.
- Ability to think, engage, and lead strategically, and enjoy rolling up sleeves and working tactically with individuals across the organization to get work done.
- Leverage insights and customer orientation to deliver actionable insights to customers to demonstrate the value of HP's Digital Solutions.
Primary Responsibilities:
- Serve as the customer's post-sales HP Digital Solutions expert.
- Assist customers in implementing and integrating HP software solutions within their environment.
- Work to ensure that HP products are properly integrated with existing customer tool sets.
- Be the customer's voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
- Establish a regular cadence with customers to ensure they are getting full value out of their HP software investment.
- Deliver product training to partners, customers, and other stakeholders.
- Provide technical management and escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
- Drive customer satisfaction by delivering technical documentation and information to customers.
- Document customer activity within the CRM.
Requirements:
- Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.
- 5+ years of experience in developing, implementing, managing, and sustaining Enterprise IT systems.
- Experience with Windows endpoint operating systems and endpoint management.
- Experience with service delivery involving endpoint solutions.
- Experience with endpoint solution architecture and management.
- Experience in customer-facing roles supporting software-based services and customer success.
- Experience building and maintaining relationships across multiple organizational levels.
- Experience with software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
- Experience deploying, troubleshooting, and updating endpoint software.
- Experience managing stakeholder relationships within customer environments.
Additional Requirements:
- Ability to travel up to 25% to support customer activities.
The pay range for this role is $83,000 to $127,800 USD annually, with additional opportunities for pay in the form of bonus and/or equity.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Long-term/short-term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave.