Description
We are seeking a Senior Customer Service Advisor to join our Customer Care team at Barclays.
The purpose of this role is to provide exceptional customer service while resolving more complex customer needs and requests.
Accountabilities:
- Provide customer service through various communication channels, including chat, email, and phone.
- Resolve complex customer needs and provide personalised resolutions.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolve specific customer inquiries and issues related to the bank's products and services.
- Develop and execute reports and presentations on customer care performance.
- Identify industry trends and developments to implement best practices.
Analyst Expectations:
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard.
- Take responsibility for specific processes within a team.
- Lead and supervise a team, guiding and supporting professional development.
- Execute work requirements as identified in processes and procedures.
- Check work of colleagues within the team.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls.
Benefits:
- Competitive salary of £27,700.
- Comprehensive core benefits package, including pension plan, private medical insurance, life insurance, and income protection.
Requirements:
- Background in customer service, retail, hospitality, or a similar field.
- Passion for helping people and exceptional customer service skills.