Description
We are seeking a Customer Service Advisor to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. As a Customer Service Advisor, you will handle inbound calls from customers, responding to queries and resolving issues in a fast-paced call centre environment.
Responsibilities:
- Collaborate across multiple digital channels to personalise each interaction with a customer
- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support
- Provide exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
- Support internal stakeholders, including sales, operational, and risk management teams to meet client needs and expectations
- Comply with all regulatory requirements and internal policies related to customer care
Requirements:
- Flexibility to work 35 hours per week, Mon – Fri 1-9pm
- Customer service experience – call centre is great, but retail, hospitality or any customer-facing role works too
- Strong communication and listening skills, with empathy and resilience to handle complex queries
- Confidence using tech – from Microsoft Office to multiple systems at once in a fast-paced environment
Benefits:
- Salary of £26,700
- 12% pension
- Private medical insurance with 24/7 virtual GP access
- Performance-related bonus
- Generous holiday allowance (with the option to buy more)
- Family-friendly policies
- Plenty of learning opportunities to grow your career