Description
As a Customer Service Representative, you'll join our Global Service Centre, supporting members around the world who have private medical insurance with Cigna. You'll respond to enquiries, provide information and support, and help customers who may be experiencing a difficult time.
You'll also support claims processing, interpret policy provisions and work towards first-contact resolution while following defined procedures and service timelines.
Responsibilities:
- Deliver a high level of customer service, responding to enquiries, grievances, complaints and appeals
- Process dental, vision and medical claims accurately and within required timelines
- Research customer enquiries and interpret policy provisions to provide information and advice
- Monitor turnaround times and manage your workload to resolve customer contacts and claims within required timescales
- Work with internal departments and relevant service partners to make effective use of available resources
- Support your wider team in achieving operational goals, while following applicable operating procedures and regulations
What You'll Bring:
- Commitment to 35 hours per week and shifts between Monday and Sunday, 7am to 10pm
- Ability to complete eight weeks of induction training from your December 2026 start date, based in the Greenock office
- Strong verbal, written and interpersonal communication skills
- Ability to organise and prioritise your workload, work towards individual and team targets, and maintain accuracy and attention to detail
- Solid IT skills, including the ability to use Microsoft Office and in-house systems
- Ability to use your own initiative and proactively recommend and implement process improvements
Benefits:
- Competitive salary and the opportunity to earn an annual bonus
- Multicultural and hybrid working environment
- Private Medical and Dental Insurance, Life Assurance and Travel Insurance
- Employee Wellbeing Benefits and Educational Development Program
- 30 days' holiday per year, with the option to buy or sell annual leave, plus pension auto-enrolment and an employer contribution
- Flexible dress code