Description
As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs efficiently and timely. The role involves handling a wide range of queries, from simple to complex, via phone, email, live chat, and social media.
The starting salary for this role is £28,000 FTE (roughly £18,600 for 25 hours, pro-rata).
Responsibilities:
- Provide exceptional customer service via various channels
- Show ownership and accountability for offering solutions that benefit customers
- Maintain high standards and strive to improve the service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Actively seek to improve processes and workflows
- Work well within a dynamic team environment
Requirements:
- Excellent written and verbal communication skills
- Comfortable talking to customers via various channels
- Resilience in handling difficult interactions
- Basic IT skills to navigate laptops and systems
- Ability to work in a fast-changing environment
Benefits:
- Competitive salary and comprehensive benefits package
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality
- 25 days holiday (plus public holiday allowance)
- Extra day's holiday for birthday
- Life Insurance at 4x salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Incentivised refer a friend scheme
- Perkbox membership