Description
The Role… At Soho House, a Server is responsible for understanding, discussing and educating members and guests on all menu items, allergies associated (if applicable) while presenting an approachable and elevated experience by following Soho House Service Standards.
The Server plays a crucial role in ensuring the success of service and guest satisfaction. They collaborate with other team members, complete pre-service and post-service duties, accurately enter orders into POS, and are attentive during service to support additional member or guest requests.
A successful Server maintains a positive and influential attitude, is detail-oriented, process-driven, and flexible while working under pressure.
Main Duties:
- Develop and maintain professional relationships with all coworkers and management
- Positively influence members and guests' experiences by elevating the dining experience with food and drink pairing options and discussing specials to drive sales
- Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night
- Complete all check-out reports at the end of each shift
- Adhere to health and safety policies, Company policies, procedures, standards, and local, state, and federal law as applicable
- Ensure food orders are finished being plated and coursed out correctly before serving to members/guests
- Assist runners and bussers when possible with expo and service bar tickets
- Clean and stock server alley and bar area, polish silverware, plates, and glassware as needed
- Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests
Required Skills/Qualifications:
- Minimum of 2+ years' experience in a similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm through quickly and effectively problem-solving under pressure
- Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment, and autonomously
Physical Requirements:
- Must be able to seize, grasp, turn, and hold objects with hands
- Must be able to make periodical fast-paced movements
- Must be able to move, pull, carry, or lift at least 20 pounds
- Must be able to occasionally kneel, bend, crouch, and climb
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Benefits include:
- Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full-Time Employees have sick days + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change
- Learning & Development: An extensive range of internally and externally run courses are available for all employees
- Cookhouse & House Tonic: Celebrating our passion for food and drink
- Team Events: From fitness sessions to cinema screenings and art classes
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge