Description
We are seeking a Client Engagement Specialist to manage the renewal aspects of customer relationships. The successful candidate will be responsible for retaining existing contract revenue and supporting new sales into assigned accounts.
Responsibilities:
- Develop and execute a renewal plan for assigned strategic accounts
- Provide monthly reports to manager highlighting high-risk renewal accounts and strategies to turnaround
- Ensure customer training and product utilization
- Oversee the overall renewal lifecycle
- Support new sales into existing accounts
Requirements:
- Minimum 2-4 years of proven success in customer engagement or sales
- Exceptional written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines
- Excellent project management and organizational skills
- Proficient in Microsoft Office suite and Google Drive
- Bachelor's degree
- Proficiency in English, French, and German
Benefits:
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs and Wellness Resources
- Education Benefits
- Family Care Benefits and Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program