Description
The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers and retaining existing contract revenue.
You will:
- Develop and execute a renewal plan for assigned strategic accounts
- Proactively provide a clear picture to management of high-risk renewal accounts and mitigation strategies
- Ensure customer training and product utilisation
- Oversee the overall renewal lifecycle, including pricing, contracting, invoicing, and client support
- Support new sales into existing accounts
- Review clients' risk management processes and align them with Dow Jones' third-party risk management solutions
You have:
- 3-5 years of proven success in client engagement, customer success, or account management
- Exceptional written and verbal communication skills in English and Japanese
- Proficiency in Microsoft Office suite and Google Drive
- Analytical and process-oriented mindset
- Excellent project management and organisational skills
Our benefits include:
- Comprehensive insurance and retirement plans
- Paid time off and leaves
- Education benefits
- Family care benefits
- Career growth programs
- Access to Dow Jones products
- Employee referral program
- Employee well-being support and fitness programs
- Financial health programs
- Cybersecurity protection