Description
Salesforce is seeking a Director of Product Liaison for Agentforce Life Sciences (AFLS) to elevate the success of customer software implementations. The successful candidate will bridge the gap between product engineering and field execution, implementing best practices and tools that accelerate deployments while ensuring top-tier quality.
Key Responsibilities:
- Design, pilot, and scale AI-driven implementation playbooks and automation tools to streamline data and process transformations.
- Establish standardized methodologies using generative AI platforms to reduce manual effort during complex system integrations.
- Evaluate and continuously refine implementation tools based on direct feedback from field deployments.
- Create reusable implementation assets, reference architectures, and training modules to build capability across internal teams and SI Partner ecosystem.
- Serve as the primary subject matter expert, fostering collaboration between product engineering, field consultants, and customer implementation teams.
- Develop and deliver targeted technical enablement workshops and field guides to continuously upskill global teams.
- Lead technical discovery sessions to identify common requirements and integration needs across core commercial Life Sciences use cases.
- Partner closely with Product Management to prioritize feature enhancements based on implementation trends and high-impact customer needs.
- Publish solution blueprints and configuration best practices for recurring workflows to minimize the need for custom development.
- Consistently develop and deploy implementation accelerators and process improvements that measurably reduce time-to-value for customers.
- Lead regular internal and external enablement sessions to drive adoption of best practices.
- Drive continuous improvement in global Solution Design implementation assessment scores and support overall growth goals for the Life Sciences portfolio.
Required Qualifications:
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.
- 10+ years of software implementation and integration experience within the Life Sciences industry.
- Demonstrated, focused expertise in designing and implementing Veeva Vault CRM solutions.
- Proven track record of developing scalable implementation methodologies, best practices, and technical tools that improve project outcomes.
Preferred Qualifications:
- Applied experience using leading AI platforms (e.g., Claude, ChatGPT, Cursor) to develop software implementation tools, scripts, or operational accelerators.
- Experience managing, collaborating with, or leading offshore software development teams.
- Strong familiarity with the Salesforce platform and its broader integration ecosystem.
Benefits:
- Salesforce offers various benefits and resources to support employees in finding balance and being their best.