Description
Join the Agentforce Service team at Salesforce and help lead growth for one of Salesforce's fastest-growing products. Agentforce Service is Salesforce's complete agentic service platform , built for every type of service, in any industry, across any channel.
In this role, you'll cover the full Agentforce Service platform , spanning Contact Center, ITSM, and HR Service , with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service. You'll work with autonomous agents that handle high-volume interactions 24/7, and a Service Rep Assistant that gives human agents real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations, selling a story of faster resolution, higher customer satisfaction, and lower operating costs across a blended human and AI workforce.
Key Responsibilities:
- Building and executing account plans to retain and grow Annual Contract Value (ACV) with existing customers, focused on upsell and cross-sell opportunities
- Running discovery to uncover customers' current processes, business objectives, and strategic goals, translating them into use cases and value hypotheses
- Crafting and presenting compelling value propositions across the Agentforce and Service Cloud stack , including customer service, ITSM, and HR service capabilities
- Aligning account teams and partner ecosystems to move deals forward and support long-term customer success
Requirements:
- Demonstrated success in quota-carrying, technology solution-based direct sales
- Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement software
- Strong discovery and solutioning skills, with the ability to build account plans around upsell/cross-sell growth
- Confident communicator across written, verbal, and presentation formats
Nice to Have:
- Experience working with Field Service software
- Familiarity with tools like Slack, Google Slides, and Zoom to engage customers
- Ability to drive results by leveraging internal teams and resources effectively
- Direct experience with team-selling motions in complex enterprise accounts