Description
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients.
We are looking for a Client Service team member in IQVIA Client Service for İstanbul office.
Job Overview Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Role & Responsibilities
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
- Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables.
- Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.
- Monitors performance against existing service agreements and ensures client’s obligations are met.
- Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- May conduct product/services and process training for clients and other employees.
Skills & Qualifications
- Bachelor's Degree for the relevant sciences (Math, Pharmacy, Statistic, Engineer, BA)
- Knowledge of IQVIA products and the pharmaceutical industry as preferred.
- Meeting facilitation, presentation and training experience as preferred.
- Proficiency in PC applications, such as Microsoft Office & SQL, Access, Sales Force (preferred).
- Ability to communicate effectively with various levels in the organization (written and oral) and eager to work on service support & delivery.
- Demonstrated problem solving, analytical, project management and strong customer service skills.
- Demonstrated ability to develop and maintain relationships in a diverse business environment.
- Ability to travel to clients and IQVIA offices as appropriate.