Description
We are looking for a Customer Service Team Member to join our team in Cardiff or Southampton. As a Customer Service Team Member, you will be the point of contact for our customers, responding to their needs in an efficient and timely manner. You will deal with a wide range of queries, from simple to complex, and work in a hybrid environment with a mix of home and office working.
The starting salary for this role is £28,000 (pro rata for part-time roles).
Responsibilities:
- Provide exceptional customer service via phone, email, live chat, and social media
- Show ownership and accountability for offering solutions that help and benefit our customers
- Maintain high standards and continually strive to improve the service for our customers
- Respond to customer complaints and escalate issues as necessary
- Support a continuous improvement ethos within the contact centre
- Actively seek to improve processes and workflows
- Work well within a dynamic team environment
Requirements:
- Excellent written and verbal communication skills
- Ability to work in a fast-changing environment
- Resilience and ability to handle difficult interactions
- Basic IT skills to navigate our laptops and systems
- No prior experience in a contact centre environment is necessary, but you must demonstrate an understanding of great customer service
Benefits:
- Competitive salary and comprehensive benefits package
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Incentivised refer a friend scheme
- Perkbox membership