Description
Cigna Corporation, a global health service company, is seeking a Customer Service Representative to join its team in Nairobi, Kenya. As a Customer Service Representative, you will be part of Cigna's Global Service Centre, supporting clients from across the globe.
The role involves managing day-to-day queries via telephone and email, providing timely resolutions and pleasant customer experiences. You will be required to adhere to productivity and quality standards, take full ownership of cases, and maintain comprehensive records of customer interactions.
Responsibilities:
- Manage day-to-day queries via telephone and email
- Adhere to productivity and quality standards
- Take full ownership of cases and follow through to resolution
- Maintain comprehensive records of customer interactions
- Handle and process medical reports and confidential information
- Liaise with other departments as required
- Communicate with customers in their preferred language, if applicable
Requirements:
- Bachelor's degree or diploma
- Previous customer service experience (ideally in insurance, healthcare, banking, or similar)
- Good knowledge of MS Office and ability to learn new software applications quickly
- Active knowledge of other languages is a plus
- Exposure to global or international client environments is considered a strong advantage
Ideal Candidate:
- Decision-making ability and ability to navigate ambiguity
- Excellent communication skills
- High attention to detail and desire to work faultlessly
- Ability to work quickly and efficiently
- Team player with a cooperative and friendly attitude
- Discreet and able to handle confidential information
- High resilience to work under pressure and multi-task
Cigna offers flexible working arrangements, with a minimum of 2 days in the office and the remainder working from home.
Applicants should be able to commit to 45 hours per week, work rotational shifts covering 24 hours per day, 7 days per week, and be available to support on weekend rotations.