Description
We are seeking a part-time Service Assistant to join our team at Porsche Zentrum Berlin-Adlershof. As a Service Assistant, you will be responsible for planning, coordinating, and preparing service appointments, greeting customers, and providing telephone advice on our service offerings.
Responsibilities:
- Plan, coordinate, and prepare service appointments
- Receive and personally greet customers in the Porsche Centre and direct them to the relevant service consultants
- Provide telephone advice on our service offerings
- Support the preparation and execution of mailings and the evaluation of customer satisfaction analyses in the service area
- Dispose of customer replacement vehicles and create and maintain customer orders in the system
- Actively support service consultants in their daily work
- Handle cash transactions
- Perform general administrative tasks in the after-sales area
Requirements:
- Completed commercial training, ideally in an automotive environment
- Initial experience in the service department of a car dealership desirable
- Basic technical understanding and sound knowledge of processes in customer service
- Secure handling of dealer management systems and workshop planning software
- Pronounced customer and service orientation as well as a friendly and sovereign appearance
- High level of willingness to work, organisational skills and a structured and independent way of working
- Secure handling of MS-Office
- Willingness to work on Saturdays
- Very good German and good English language skills in writing and speaking
Benefits:
- Health promotion (e.g. check-ups, vaccinations)
- Discounted conditions for VW leasing
- Subsidy for the (BVG) Germany ticket
- Attractive employee recommendation programme
- Exclusive corporate benefits and subsidy for EGYM Wellpass
- Holiday and Christmas bonus, payment according to collective agreement (Central German motor vehicle industry, trade), company pension scheme, asset-forming benefits, etc.