Director, New Accounts and Documentation

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives.

Responsibilities:

• Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism.
• Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
• Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service.
• Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope.
• Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors.
• Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
• Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
• Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors.
• Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
• Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

Requirements:

• Operations experience with risk and control discipline
• 4-year degree from an accredited university
• 7+ years of securities or banking experience
• 7+ years demonstrated and sound managerial experience leading and managing large teams
• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice-to-haves:

• Post-graduate degree
• Securities or Financial Services Industry regulatory and audit experience
• Canadian Securities Course or Retail Securities Certification
• PDO or Director and Executive Certification

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.