Description
Our team acts as a trusted technical partner for customers, helping them navigate hybrid and multi-cloud environments.
As Splunk Platform Architect, you will serve as a trusted technical and strategic advisor to service provider leaders across the region.
Your Impact You will bridge complex telecommunications and network challenges with modern data platforms, observability, and AI to transform operations and monetize digital capabilities.
Responsibilities:
- Engage service provider executives and senior technical stakeholders to understand strategic priorities, operational challenges, and transformation goals.
- Design and communicate solution architectures spanning telemetry, observability, security data, network data, enterprise data platforms, analytics, and AI.
- Translate complex service provider challenges into practical platform strategies, solution architecture, and working prototypes.
- Demonstrate how data platforms such as Splunk can help organisations improve visibility, reduce operational complexity, accelerate incident response, and enable data-driven decisions.
- Work closely with account teams, sales specialists, solution engineers, customer success, professional services, partners, and product teams.
- Enable field teams and customers through workshops, executive briefings, architecture sessions, demonstrations, and industry engagements.
- Identify repeatable patterns and differentiated use cases across various domains including 5G, cloud, OSS/BSS, network automation, observability, cybersecurity, and customer experience.
- Work with service providers to identify, shape, and solution API monetisation services.
- Contribute to thought leadership through customer presentations, white papers, industry forums, and events.
Success Measures
- Establishing trusted relationships with senior service provider stakeholders.
- Creating differentiated data and AI architecture strategies, designs, use cases, and prototypes that address real operational and business challenges.
- Influencing customer adoption of modern data platform capabilities.
- Enabling account teams and partners to have stronger, more strategic customer conversations.
- Building repeatable service provider use cases and architecture patterns that can be rolled out to others.
- Strengthening the organisation’s position as a thought leader in service provider data-driven transformation.
Minimum Qualifications
- 12+ years experience in the telecommunications or service provider industry.
- Deep experience in one or two service provider domains, combined with a sound working understanding of the others.
- The ability to communicate effectively with service provider executives, enterprise architects, network architects, NOC/SOC leaders, operations teams, and engineering organizations.
- Experience developing or influencing complex solution architectures in large-scale, multi-domain environments.
- A strong understanding of data platforms, data architecture, telemetry, observability, analytics, AI, or security data solutions.
Preferred Qualifications
- Strong executive handling, consulting skills, storytelling ability, and confidence leading strategic customer conversations.
- A curious, collaborative, and commercially minded approach.
- Experience advising customers on platform adoption, operating models, data governance, or transformation roadmaps.
- Familiarity with TM Forum frameworks, Open APIs, industry standards, or service provider transformation programmes.