Description
We are seeking a Technical Program Manager (TPM) at the Senior Director level to drive Capital One’s AI and ML platforms at the heart of the company’s real-time information strategy.
You will collaborate closely with world-class researchers, engineers, business leaders and cross-functional stakeholders to take AI initiatives from concept to production, delivering high-reliability, real-time delightful experiences for our customers across all our lines of business (credit card, retail banking, auto finance.)
In addition to managing technical programs, you will also strengthen the foundation of an expanding TPM discipline within the company, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve:
- Drive the end-to-end strategic roadmap for enterprise AI/ML platforms, ensuring modernization, scalability, and alignment with business growth priorities
- Own executive communications on delivery status, program risk and long-term architectural decisions to drive enterprise-wide technology alignment
- Establish and scale TPM best practices, governance frameworks, and OKR-based performance models that are adopted across multiple domains
- Influence investment prioritization and ensure that platform decisions optimize for long-term agility, resilience and cost efficiency
- Mentor and develop TPM leaders, fostering a high-performance culture focused on technical excellence and delivery accountability
Basic Qualifications:
- Bachelor's degree in a technical field
- At least 9 years of experience managing technical programs
Preferred Qualifications:
- 9+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably including AWS experience
- 3+ years of experience with the AI/ML development lifecycle in a business-critical setting.
- 5+ years of building & leading engineering or TPM teams or impacting multiple organizations as an IC
- Experience in building systems & solutions within a highly regulated environment
- Master’s Degree in a related technical field (Computer Science, Software Engineering)
- Ability to communicate complex technical concepts clearly to a variety of audiences
- Industry impact through conference presentations, papers, blog posts, open source contributions, or patents