Description
Mastercard is seeking a Senior Product Manager to support the evolution and expansion of the AI Foundations & Agents product suite. The successful candidate will work hands-on with engineers, data scientists, and other product managers to design and build reusable AI capabilities, development environments, and agent frameworks that can be leveraged across market-facing programs.
Key Responsibilities:
- Build and scale the platform capabilities that make AI development faster and more effective across multiple product teams.
- Work at the intersection of AI, platform engineering, and product strategy to create reusable agent frameworks, services, and development capabilities.
- Identify common AI needs across partner teams and translate them into scalable platform requirements and product investments.
- Support the C&D AI portfolio strategy by understanding current and future business, product, technology, and stakeholder needs.
- Define, socialize, and drive adoption of standards, templates, governance models, and best practices for building AI-powered solutions and agents.
- Serve as the voice of the customer by leveraging user feedback, product telemetry, and Voice of Customer programs to identify opportunities and prioritize enhancements.
- Define and monitor success metrics focused on adoption, business impact, product effectiveness, and outcomes across the AI portfolio.
- Establish and drive product management disciplines across the product lifecycle, including roadmap management, prioritization, experimentation, Agile delivery, and product readiness.
- Champion a user-centric and data-driven culture through Design Thinking, test-and-learn principles, and continuous product improvement.
- Partner closely with Engineering, Data Science, UX, Compliance, Security, and Legal teams to deliver scalable, compliant, and high-quality AI solutions.
- Make thoughtful tradeoff decisions balancing customer value, technical feasibility, risk, scalability, and time-to-market considerations.
- Build strong relationships across regions, functions, and stakeholder groups to drive alignment, influence decisions, and accelerate adoption.
- Foster operational excellence through documentation, knowledge management, repeatable processes, and scalable ways of working.
Requirements:
- 6+ years of Product Management experience in AI, analytics, data, platform, or technology products.
- Strong understanding of Generative AI concepts including: LLMs, AI Agents, Agent Orchestration, Retrieval-Augmented Generation (RAG), Evaluation & Testing, AI Governance & Controls.
- Experience partnering with Engineering and Data Science teams to deliver production-grade solutions.
- Strong analytical thinking and structured problem-solving skills.
- Outstanding stakeholder management and communication skills.
- Ability to influence across teams without direct authority.
- Experience working in Agile product environments.
- Comfortable with coding and working with large data assets