Description
We are seeking a Strategic Account Manager to lead the governance of assets, resources, technology and processes required to support the designated customer portfolio of Assets.
The successful candidate will provide oversight of all projects, lead the operational governance committee, and serve as the primary operational management contact globally to the designated customer account.
Key responsibilities include:
- Leading strategic planning, direction and support to business/strategic development initiatives for the designated customer
- Directing the designated customer account globally to provide leadership oversight to customer and IQVIA assigned project teams
- Developing and managing against key customer rules of engagement and/or operational norms
- Driving and ensuring appropriate communication channels are maintained and key customer expectations are adhered to across the portfolio of projects
- Reviewing the customer pipeline, opportunities pending, and future customer needs in support of the quarterly development of resource forecasts
- Acting as the key relationship manager for the designated customer; serving as the primary management holder for a designated customer escalation plan
- Participating in the development and support of customer sales initiatives
- Leading, overseeing and managing the enterprise to ensure global customer best practices and IQVIA transformational and business practices are adhered to
Requirements:
- Other degree in Life Science, Business Management or related field
- 15 years in the pharmaceutical, CRO, or related industry
- Demonstrated knowledge of contractual obligations and processes and customer accounts
- Excellent motivation, team building and leadership skills
- Excellent presentation and negotiation skills
- Excellent communication skills
- Good problem-solving skills
- Strong influencing and negotiation skills
- Excellent customer service skills
- Sound judgment and decision-making skills
- Strong software and computer skills, including MS Office applications
The potential base pay range for this role, when annualized, is $123,400.00 - $343,800.00.